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Voca Release Notes Version 11.4 - AudioCodes
Notice
Introduction
Whats New in Version 11.4?
Omnichannel Digital Interactions Now Support SMS
New Language Options in the Voca CIC Worker Application UI
Give Workers Visibility to Team-wide Availability Statuses
Upgrade Call Flows with Azure Text-to-Speech
Access Control for the Real-Time Dashboard
Use multiple languages in the same Voca CIC IVA
Agent Click-to-Call: Make Outbound Calls Quickly to Any Phone Number in a Worker’s Browser
Webchat Widget Accessibility: Enabling Inclusive and Compliant User Interaction
Voca CIC is Now Federal Information Processing Standard (FIPS) Certified
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Whats New in Version 11.4?
This version includes the following new features.
www.audiocodes.com